Custom Domains

To run high-volume campaigns, it is highly recommended that you set up and use a custom tracking domain in Voluum. While doing so, you need to set a CNAME record for your custom subdomain pointing to one of your legacy domains or, if only available, to your unique Voluum Dedicated Domain.

Following the CNAME configuration for your subdomain and after adding your custom domain to your Voluum account, it's possible that you will be returned with the following response after verifying the domain's DNS settings:

To run high-volume campaigns, it is highly recommended that you set up and use a custom tracking domain in Voluum.

You need to keep in mind that the Voluum team does not take responsibility for what users run through the legacy domains, therefore there is a risk that the legacy domains may potentially get flagged by antivirus software, traffic sources, etc. Although the Dedicated Domains are only assigned to your account, still we encourage you to add the custom domain and next, set it up as the main domain in Voluum.

The legacy domains follow one of the following patterns:

and you can find them in the Legacy Domains section in the Settings > Domains tab in Voluum.

If the Dedicated Domain is already set on your account, in turn you will find it in the Dedicated Domain section.

Yes, you can request an SSL certificate for your Custom Domain. To do so, read the Enabling SSL for a Custom Domain article.

You can also use SSL on the Redirect Domain. Read the Enabling SSL for a Redirect Domain article to learn how to do so.

Each pricing plan has a number of Custom Domains you can add on your account. If you have added more Custom Domains than the limit of your downgraded pricing plan then, starting from the new billing cycle, the most recently added domains that exceed this limit will stop receiving traffic. You will need to update your campaign funnels with other Custom Domain names or your Dedicated Domain name.